SHIPPING  & RETURN

Shipping Policy

Online Orders

Orders will ship within 1-2 business days of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed.  Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed.  Orders may be delivered in separate shipments.  All purchases through anjounail.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Delivery Address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Anjou as undeliverable. When the carrier returns an undeliverable package to Anjou, please contact support@anjounail.com to make arrangements for reshipment.

Delivery Times

When you place an order on the Anjou website, you will receive a shipping info email from Anjou support team. Please check your email address. In addition, you can also check the shipping info through tracking number.

Standard & Expedite Shipping Within US

Products shipped via standard service are normally delivered within 4-8 business days after receiving the order. Products shipped via expedite service are normally delivered within 2-4 business days after receiving the order. There will be an $25 additional charge for expedite shipping.

International Shipping

Products shipped via international shipping service are normally delivered within 7-14 business days after receiving the order. The shipping fee for international address is $50.

Cancellation
We accept order cancellation before the product is shipped. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

 


Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please send and return request to support@anjounail.com to start the return process. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

 


Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 


Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@anjounail.com.

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